Privacy Policy

RJBet ("we", "us", "our", or "the Platform") is committed to protecting the privacy and personal data of all users ("you", "your", or "the User") who access and use our online sports betting and live casino services at rjbet.cam. This Privacy Policy sets out how RJBet collects, uses, stores, processes, shares, and protects your personal information in connection with your use of the Platform.

RJBet operates as a platform serving Malaysian players across Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam, and throughout Malaysia. We recognise that the handling of personal data is a matter of significant importance to our Users, and we are committed to processing your data lawfully, fairly, and transparently in accordance with applicable data protection principles.

This Privacy Policy should be read together with our Terms & Conditions and Responsible Gambling Policy, all of which govern your relationship with RJBet. By registering for an Account or continuing to use the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein.

For the purposes of this Privacy Policy, the following terms shall have the meanings set out below:

RJBet collects only the Personal Data that is necessary and proportionate to the purposes described in this Policy. The categories of Personal Data we collect include the following:

3.1 Registration & Identity Data

• Full legal name as it appears on your government-issued identification
• Date of birth (used to verify the 21+ age requirement)
• Malaysian identity card number (MyKad), passport number, or driver's licence number (collected during KYC)
• Residential address, including postcode and state within Malaysia
• Email address and Malaysian mobile phone number
• Username and encrypted password

3.2 Financial & Transaction Data

• Deposit and withdrawal transaction records, including amounts, timestamps, and payment method used (e.g., Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank, CIMB, Public Bank, Hong Leong)
• Cryptocurrency wallet addresses used for deposits or withdrawals of BTC, ETH, USDT, or BNB
• Account balance history and bonus fund allocations
• Payment method verification data (partial account numbers, as required for security and fraud prevention — full payment card numbers are never stored on RJBet servers)

3.3 Activity & Gaming Data

• Betting history, game session logs, wager amounts, and outcomes
• Sports market preferences (e.g., EPL, Liga Super Malaysia, UFC, tennis)
• Responsible gambling tool settings, including deposit limits, self-exclusion records, and session time limits
• Customer support interaction records, including live chat transcripts and email correspondence

3.4 Technical & Device Data

• IP address and approximate geolocation data (country and city level)
• Device type, operating system, browser type, and screen resolution
• Session timestamps, login history, and Platform navigation data
• Cookie identifiers and similar tracking technologies as described in Section 8

3.5 KYC Verification Documents

• Scanned or photographed copies of government-issued identity documents
• Proof of address documents (e.g., utility bills, bank statements dated within 3 months)
• Selfie photographs submitted alongside identity documents for liveness verification

RJBet collects Personal Data through the following channels and mechanisms:

• Direct submission: Information you provide when creating an Account, completing KYC verification, making a deposit or withdrawal, contacting our support team, or participating in promotions.
• Automated collection: Technical and device data collected automatically when you access the Platform, including through cookies, web beacons, and server logs.
• Payment processors: Transaction confirmation and verification data passed to RJBet by third-party payment service providers operating in Malaysia, such as DuitNow and FPX-connected banks.
• Identity verification partners: Data returned by third-party KYC service providers engaged to verify the authenticity of identity documents submitted by Users.
• Fraud prevention services: Risk signals and device fingerprinting data provided by third-party fraud detection and prevention services to protect the integrity of the Platform.

RJBet processes your Personal Data for the following defined purposes. Processing is limited strictly to what is necessary and proportionate for each stated purpose:

RJBet processes your Personal Data on one or more of the following legal bases, depending on the specific purpose:

• Contractual necessity: Processing required to fulfil our contractual obligations to you under the Terms & Conditions, including account management, payment processing, and provision of gaming Services.
• Legal obligation: Processing required to comply with applicable laws and regulations, including anti-money laundering obligations, identity verification requirements, and responsible gambling regulatory requirements.
• Legitimate interests: Processing necessary for RJBet's legitimate business interests, including fraud prevention, Platform security, network integrity, and improving the quality of our Services — where such interests do not override your fundamental privacy rights.
• Consent: Processing based on your freely given, specific, informed, and unambiguous consent — principally in the context of marketing communications and the use of non-essential cookies. You may withdraw consent at any time without affecting the lawfulness of prior processing.

RJBet does not sell, rent, or trade your Personal Data to any third party for commercial purposes. We share your data only in the following limited and defined circumstances:

• Payment service providers: We share transaction data with authorised payment processors — including DuitNow operators, FPX-connected Malaysian banks (Maybank, CIMB, Public Bank, Hong Leong, and others), Touch 'n Go eWallet, Boost, GrabPay, and cryptocurrency network operators — solely to facilitate deposits and withdrawals.
• KYC and identity verification partners: We share identity document data with certified third-party KYC verification providers to validate identity and age requirements. These providers process data solely on RJBet's instructions.
• Fraud prevention and security services: We share device, behavioural, and account data with specialist fraud detection providers for the purpose of protecting the Platform and all Users from fraudulent or illegal activity.
• Gaming technology providers: We share necessary session and account data with licensed game studio operators and live dealer platform providers to facilitate delivery of gaming Services.
• Regulatory and law enforcement authorities: We may disclose Personal Data to government agencies, regulators, or law enforcement bodies where required by a valid legal obligation, court order, or regulatory direction. Where permitted by law, we will endeavour to notify you of such disclosure.
• Corporate transactions: In the event of a merger, acquisition, restructuring, or sale of all or part of RJBet's business, Personal Data may be transferred to the acquiring entity as part of the transaction, subject to equivalent privacy protections.

All third-party Data Processors engaged by RJBet are required to process Personal Data only in accordance with our written instructions, implement appropriate technical and organisational security measures, and not retain data beyond what is required for the specified purpose.

RJBet uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files stored on your device that help us recognise your browser, maintain your login session, remember your preferences, and analyse how the Platform is used.

We use the following categories of cookies:

• Strictly necessary cookies: Essential for the Platform to function correctly. These enable core functions such as session authentication, security token management, and shopping cart equivalents for bet slip retention. These cannot be disabled without impairing Platform functionality.
• Functional cookies: Used to remember your preferences — such as preferred language, deposit method, and display settings — to provide a more personalised experience on subsequent visits.
• Analytical cookies: Used to collect aggregated, anonymised data on how Users navigate the Platform. This data informs decisions about Platform design, content placement, and performance optimisation. No individual User is identified through analytical cookies.
• Marketing and retargeting cookies: Used, with your consent, to deliver relevant promotional content based on your Platform activity. You may opt out of marketing cookies at any time via the cookie preference centre accessible from any page.

You may manage your cookie preferences through your browser settings at any time. Disabling certain categories of cookies may affect the functionality and performance of the Platform. RJBet does not use cross-site tracking cookies to follow your activity on third-party websites.

RJBet retains Personal Data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, or contractual obligations. Our standard retention periods are as follows:

• Account and identity data: Retained for the duration of the active Account relationship plus a minimum of five (5) years following account closure, as required for anti-money laundering compliance and regulatory audit purposes.
• Transaction and financial records: Retained for a minimum of seven (7) years from the date of the transaction, as required under applicable financial recordkeeping regulations.
• KYC verification documents: Retained for the duration of the active Account relationship plus five (5) years following account closure, consistent with AML and regulatory obligations.
• Customer support records: Retained for three (3) years from the date of the last relevant interaction, for quality assurance and dispute resolution purposes.
• Analytical and session data: Retained in anonymised or aggregated form for up to twenty-four (24) months from collection for Platform improvement purposes.
• Responsible gambling records: Self-exclusion and deposit limit records are retained for the duration of the exclusion period plus five (5) years, to prevent reactivation of excluded accounts.

Upon expiry of the applicable retention period, Personal Data is securely deleted or permanently anonymised in accordance with our data destruction procedures.

RJBet implements and maintains robust technical and organisational security measures to protect your Personal Data against unauthorised access, accidental loss, destruction, alteration, or disclosure. Our security framework includes the following measures:

• 256-bit SSL/TLS encryption on all data transmitted between your device and the RJBet Platform.
• Encrypted storage of sensitive data at rest, including KYC documents and financial records, using industry-standard encryption algorithms.
• Access controls limiting Personal Data access to authorised RJBet personnel on a strict need-to-know basis, with role-based access management and audit logging.
• Two-factor authentication (2FA) available and encouraged for all User Accounts to prevent unauthorised access.
• Regular security audits and penetration testing by independent third-party specialists to identify and remediate vulnerabilities.
• Incident response procedures including data breach notification protocols, under which RJBet will notify affected Users and relevant authorities in a timely manner in the event of a security incident involving their Personal Data.

Subject to applicable law and certain limitations, you have the following rights in relation to your Personal Data held by RJBet. To exercise any of these rights, please contact us as described in Section 15. RJBet will respond to all valid requests within thirty (30) calendar days of receipt.

In the course of providing the Services, RJBet may transfer certain categories of Personal Data to jurisdictions outside of Malaysia — for example, to data centres, cloud infrastructure providers, or third-party service providers located in other countries. Where such transfers occur, RJBet will ensure that appropriate safeguards are in place to maintain the protection of your Personal Data to a standard equivalent to that provided under this Policy.

Safeguards for international data transfers may include contractual clauses requiring the recipient to protect the data to an equivalent standard, transfers to jurisdictions with recognised adequate data protection frameworks, or other legally approved transfer mechanisms as applicable.

If you would like further information about the specific safeguards applied to any international transfer of your Personal Data, you may submit a request via the contact details in Section 15.

RJBet employs age verification measures during the registration process, including date-of-birth capture and subsequent KYC document verification, specifically to ensure that no person below the age of 21 gains access to the Platform. If RJBet becomes aware that Personal Data has been collected from a person under 21 years of age, the relevant Account will be immediately suspended, all data will be securely deleted, and any associated funds will be returned to the verified deposit source.

If you are a parent or legal guardian and believe that a person under your care has registered on RJBet without authorisation, please contact us immediately at the details set out in Section 15. We take such reports seriously and will act promptly.

RJBet reserves the right to update, modify, or replace this Privacy Policy at any time to reflect changes in applicable laws, regulatory requirements, our business operations, or our data processing practices. All updates will be published on this page with a revised effective date.

Where a proposed amendment is material — meaning it significantly affects your rights or the way we process your Personal Data — RJBet will provide reasonable advance notice, either through a prominent notice on the Platform interface or via email to your registered address, at least fourteen (14) days before the change takes effect.

Your continued use of the Platform after the effective date of any update constitutes your acceptance of the revised Privacy Policy. We recommend that you review this page periodically to stay informed of any changes.

If you wish to exercise any of your data rights, raise a privacy concern, ask a question about this Policy, or submit a formal data subject access request, please contact RJBet's data team through the following channels. Please include your full name, registered email address, and a clear description of your request to allow us to process it efficiently.